Home Rebate Processing - FAQ

Here is a list of frequent questions that we receive from our clients. Please feel free to Contact US with any further home rebate processing queries.

1.  What are processes adopted in Rebate processing service?
In the first step clients have to courier the rebate claims or upload its scanned images to us. In the next step we confirm receipt and validate contents against the supplied checklist, then the required data is captured from the rebate form, UPC's and receipts. The compliance of the rebate with client's instructions is determined through computer processing and the non complaint rebates are rejected. In the next step we fulfill merchandise, offer check or transmit file to other source for fulfillment. Finally Rebate checks are issued or printing file is delivered to your check processor. For more detail click here

2.  We are a two-way radio manufacturing firm, planning to launch a new product. Will you be able to support the efforts of our sales and marketing department in the administrative and system requirements that accompany rebate processing requirements?
We have highly skilled professionals and the state-of-the-art technology to provide all the tax rebate processing services required to manage your organization's rebate programs.

3.  By using your system will our clients be able to fill out applications, receive rebate confirmations via e-mail, and track their rebate program status?
Your clients will be able to fill out applications, receive rebate confirmations via e-mail, and track their rebate program status by utilizing our system.

4.  Do you provide any kind of rebate Help Desk support for the Rebate processing service?
Professionals at Outsourcing Rebate Processing are available to you via E-mail, Chat or Phone for any questions or clarifications.

5.  What are the measures adopted to ensure security and confidentiality of the data provided by us?
All stages of the process are designed carefully to ensure foolproof security and confidentiality of the data and information provided to us through stringent privacy policy implementations that conform to international standards. We also have our employees sign a non disclosure agreement at the beginning of any engagement which is based on client specifications. We are also ready to adopt any additional measures suggested by our clients.

6.  How do you ensure quality of outsourced rebate processing tasks?
We adhere to stringent Quality Assurance procedures for rebate program. It consists of Image Quality Review, Batch File Quality Review, and Quality Control Reports. We perform both visual and automated computer checks on all images scanned, and data entered. All members of the staff involved in the work are highly qualified and experts in their area of specialization.

7.  We are a manufacturing firm, planning to launch a new product. Will you be able to support the efforts of our sales and marketing department in the administrative and system requirements that accompany our rebate processing requirements?
By using advanced technology and sophisticated tools in a closely monitored, secure environment, outsourcing rebate processing is equipped to handle every aspect of your rebate program, from paperless, online promotions to tear pad design, and online management of fulfillment form, printing, and distribution. We offer end to end processing of your rebate/cash back promotions, from proof of purchase verification to fraud elimination.

8.  What facilities do you provide?
Our novel proprietary software system has many valuable features such as: On-line applications, automatic e-mail confirmations and, rebate status tracking. You can also utilize our voice response service for your rebate program.

9.  Do you have dedicated leased lines?
We have three dedicated leased lines from premium service providers.

10.  Do you conduct any training programs for your staff?
We believe that training is the key element in the process of establishing world class standards. Client specific training involves process specific training as well as training on technology platforms.

Please send email us to learn more about our home rebate processing services, pleasure to assist your requirements.